Ubuntu Linux Family Support - BackupEDGE 3.x

BackupEDGE and its disaster recovery component RecoverEDGE are tested against a large number of distributions in the Ubuntu Linux family.

Different distributions have different features and capabilities, and fall under different Support Levels...

BackupEDGE 3.x Supported List - As of August 3, 2018
Operating System Release Supported Support Level Minimum Release Required
Specific Information
Ubuntu 18.04.1 LTS Bionic Beaver Server YES 2 03.02.01 build 5. 64bit Server version only. UEFI Support.
Ubuntu 18.04 LTS Bionic Beaver Server YES 2 03.02.01 build 3. 64bit Server version only. UEFI Support.
Ubuntu 17.10 Artful Aardvark Server YES 2 03.02.00 build 2. 32bit or 64bit Server version only. UEFI Support in 03.02.00 and later.
Ubuntu 17.04 Zesty Zapus Server YES 2 03.01.05 build 2. 32bit or 64bit Server version only. UEFI Support in 03.02.00 and later.
Ubuntu 16.10 Yakkety Yak Server YES 2 03.01.05 build 2. 32bit or 64bit Server version only. UEFI Support in 03.02.00 and later.
Ubuntu 16.04.5 LTS Xenial Xerus Server YES 2 03.02.01 build 5. 32bit or 64bit Server version only. UEFI Support. Kernel 4.4.0-131 & later fixes the 16.04.4 issue.
Ubuntu 16.04.4 LTS Xenial Xerus Server NO 5 There is a bug in the Ubuntu kernel in 16.04 LTS versions after kernel version 4.4.0.97 that affects SCSi passthrough.
Ubuntu 16.04.3 LTS Xenial Xerus Server YES 2 03.01.05 build 3. 32bit or 64bit Server version only. UEFI Support in 03.02.00 and later.
Ubuntu 16.04 LTS Xenial Xerus Server YES 2 03.01.03 build 5. 32bit or 64bit Server version only. UEFI Support in 03.02.00 and later.
Ubuntu 15.10 Wily Werewolf Server YES 2 03.01.03 build 1. 32bit or 64bit Server version only.
Ubuntu 15.04 Vivid Vertet Server YES 2 03.01.02 build 1. 64bit Server version only.
Ubuntu 14.10 Utopic Unicorn Server YES 3 RecoverEDGE not supported.
Ubuntu 14.04.2 LTS Trusty Tahr Server YES 2 03.01.00 build 2. 64bit Server version. 32bit supported on fresh installs only.
Ubuntu 14.04 LTS Trusty Tahr Server YES 2 03.01.00 build 1. 64bit Server version only.
Ubuntu 13.10 Saucy Salamander Server YES 2 03.00.06 build 2. 64bit Server version only.
Ubuntu 13.04 Raring Ringtail Server YES 2 03.00.06 build 1. 64bit Server version only.
Ubuntu 12.10 Quantal Quetzal Server YES 2 03.00.06 build 1. 64bit Server version only.
Ubuntu 12.04 Precise Pangolin Server YES 2 03.00.05 build 3. 64bit Server version only.
Ubuntu 11.10 Oneiric Ocelot YES 2 03.00.05 build 3.
Ubuntu 11.04 Natty Narwhal YES 2 03.00.05 build 3.
Ubuntu 10.10 Maverick Meerkat YES 2 03.00.05 build 3.
Ubuntu 7.04 through 10.04 LTS YES 2 03.00.05 build 3.
Ubuntu 12.04 Precise Pangolin Desktop YES 3 03.00.05 build 3. Desktop version only has no RecoverEDGE Support.
Newer Releases of Distributions Listed Above YES 3 BackupEDGE will generally run on newer releases of tested and supported platforms. RecoverEDGE may or may not work, but is not supported until we have completed a testing protocol. It is possible to update a supported platform to a release we have not yet tested and move from Support Level 1 or 2 to Support Level 3 status.
Distributions Missing Specific Features NO 5 Operating system or kernel releases missing specific features required by BackupEDGE are NOT supported. For example, releases which do not have /proc/scsi/scsi support cannot be used.

Miscellaneous Linux Information

RAID Types

  • RecoverEDGE currently supports true hardware RAID on most platforms.
  • MD RAID (software RAID) is supported in 03.00.05 build 3 or later under Red Hat Enterprise Linux 6 and later and CentOS 6 and later.
  • MD RAID may be configured at any level, for any number of hard drives. Spare drives are not currently supported.
  • DMRAID is not supported.

Auto Updaters
In many cases, if you run the operating system auto updater, such as "apt-get update; apt-get upgrade" or "apt-get update; apt-get dist-upgrade", you'll end up with the equivalent of an entirely new release, which may not yet be supported by your current BackupEDGE release. Make sure that:

  • you match and update BackupEDGE releases to those compatible with your Linux release.
  • you re-create your RecoverEDGE media or ISO images.

In some instances attempting to re-create RecoverEDGE images may fail after an operating system upgrade. Before calling technical support, download and update / upgrade to the latest BackupEDGE release listed as having support for your updated operating system release.

Bare Metal Disaster Recover
RecoverEDGE releases prior to 03.02.00 supported BIOS mode only. See the UEFI Support Tables for UEFI support information.

Trusted Boot is not currently supported. Operating systems with Support Level 1 or Support Level 2 automatically become Support Level 3 when using Trusted Boot.

RecoverEDGE releases prior to 03.01.04 supported FDISK partitions only. See our GPT Support Table for a list of operating systems currently supporting GPT in RecoverEDGE.

RecoverEDGE bare metal disaster recovery currently supports the LVM2 volume manager under 2.6 and later kernels for backup and disaster recovery.

IPV6 networking is not supported; only IPV4.

Bare metal disaster recovery, i.e. RecoverEDGE, requires an intimate knowledge of the base Linux operating system involved, the vendor supporting the operating system, and the updates and changes the vendor makes. Only authorized updates from the vendor relating to kernel and storage issues can be supported. For example, if you were to install Ubuntu Linux, then download the latest and greatest kernel from www.kernel.org and install it, two things would occur. One, you are no longer really running Ubuntu Linux, and two, it is unlikely RecoverEDGE would still function. Please limit your updates to those provided by the vendor.

Kernel Switches and Updates outside of normal updaters.
BackupEDGE release are tested with standard operating system distributions and updates and normal security and application updates provided through updaters such as via "apt-get update; apt-get upgrade". If you install a third-party kernel, or even a kernel from the OS vendor that was packaged and delivered outside the update / upgrade process, it won't have been tested and your product may no longer work with RecoverEDGE. If you choose to do this your license will be re-classified into Support Level 3.

Support Level Description
1 Fully Supported Product with Enhancements. See the table below for additional information about enhancements. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
2 Fully Supported Product. Full BackupEDGE and RecoverEDGE Support. RecoverEDGE supports standard (operating system default) boot loaders and LVM 2 in Linux 2.6 and later kernels. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
2A Fully Supported Product. Full BackupEDGE and RecoverEDGE Support. RecoverEDGE supports specific configurations, i.e. the operating system must be installed without BTRFS, LVM2, or MD in order to be compatible with RecoverEDGE. If not configured this way, product moves to Support Level 3.
3 Partially Supported Product. BackupEDGE is fully supported. RecoverEDGE is not supported, although it may function. No support calls or emails will be taken or responded to regarding RecoverEDGE for these products, only for BackupEDGE. Support and Maintenance Subscriptions may be renewed or extended after the initial support period. Installing a Support Level 1 or Support Level 2 product using UEFI mode automatically moves the product into this category.
4 Non-Supported Product - Installable. BackupEDGE may be installed / licensed / registered / activated for these platforms. Support and Maintenance Subscriptions may be renewed or extended after the initial support period for product update purposes only. However, no support of any kind will be given to these products.
5 Non-Supported Product - Not Installable. BackupEDGE may not be installed / licensed / registered / activated for these platforms. Even if activated inadvertently, no support of any kind will be given to these products. Support and Maintenance Subscriptions are not available.

Last Updated - 2018-08-03

 

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