Red Hat / Fedora / CentOS Support

BackupEDGE Red Hat / Fedora / CentOS Support

Red Hat Ready As you make operating system selections based on Red Hat technologies, please remember the following...

  • Red Hat Enterprise Linux (RHEL) is a commercially supported operating system, and the reference platform for BackupEDGE / RecoverEDGE support. It is a Support Level 1 product.
  • CentOS is a community supported operating system derived from the Red Hat Enterprise Linux source code. It is the operating system of choice for BackupEDGE / RecoverEDGE users wanting to use a "free" operating system. It is a Support Level 1 product.
  • ClearOS, Scientific Linux, and Oracle Linux Server are other similar distributions derived from the Red Hat Enterprise Linux source code with various combinations of community and commercial support.
  • Fedora / Fedora Core is NOT the next version of legacy Red Hat Linux. It has been designated an experimental operating system, and as such it changes entirely too rapidly to be supported by a commercial product requiring intimate kernel and disk preparation knowledge. It is a Support Level 4 product for BackupEDGE 03.00.05 and later. You may purchase and install BackupEDGE on a non-supported basis (see below).

See our Linux Support Tables for additional information.

Users of software written for Red Hat Enterprise Linux, or just thinking about deploying Fedora in a production environment, should really be considering Red Hat Enterprise Linux, CentOS or one of the other variants listed above, depending on their support requirements.

We've tried, but because of the frequency of updates to Fedora / Fedora Core, it is impossible to support. We've had many instances of a daily automatic update of Fedora, which are supposed to be "minor" fixes, change the system enough to break RecoverEDGE functionality.

With BackupEDGE 03.00.05 and later, Fedora is treated as a Support Level 4 product. Installations / activations / updates on Fedora or Fedora Core are permitted. See support levels below.

With BackupEDGE 03.00.04 and earlier, installations / activations / updates on Fedora or Fedora Core are not allowed. The products are not supported.

 

BackupEDGE Linux Support Levels (BackupEDGE 03.00.05 and later only)

Support Level Description
1 Fully Supported Product with Enhancements. See our Linux Support Tables for additional information about enhancements. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
2 Fully Supported Product. Full BackupEDGE and RecoverEDGE Support. RecoverEDGE supports default GRUB boot loader and LVM 2 in Linux 2.6 and later kernels. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
3 Partially Supported Product. BackupEDGE is fully supported. RecoverEDGE is not supported, although it may function. No support calls or emails will be taken or responded to regarding RecoverEDGE for these produtcs, only for BackupEDGE. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
4 Non-Supported Product - Installable. BackupEDGE may be installed / licensed / registered / activated for these platforms. Support and Maintenance Subscriptions may be renewed or extended after the initial support period for product update purposes only. However, no support of any kind will be given to these products.
5 Non-Supported Product - Not Installable. BackupEDGE may not be installed / licensed / registered / activated for these platforms. Even if activated inadvertently, no support of any kind will be given to these products. Support and Maintenance Subscriptions are not available.

Last Updated - 2018/10/03

 

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