SUSE Linux Family Support - BackupEDGE 3.x

BackupEDGE and its disaster recovery component RecoverEDGE are tested against a large number of distributions in the SUSE Linux family.

Different distributions have different features and capabilities, and fall under different Support Levels...

Additionally, patches and updates to Linux may make internal changes to the operating systems that affect BackupEDGE and RecoverEDGE. Please see the notes about Auto Updaters, Bare Metal Disaster Recovery, and Kernel Switches below.

Check this list and the notes below it frequently, and always before installing a new operating system or an update. Releases move between categories as changes are made and as BackupEDGE and RecoverEDGE are updated to support them.

There are many possible configurations for a Linux installation. Some are not supported. See SLES / OpenSUSE Information below.

BackupEDGE 3.x Supported List - As of July 24, 2018
Operating System Release Supported Support Level Minimum Release Required
Specific Information
SUSE Linux Enterprise Server 15 YES 2A 03.02.01 build 5. See important SLES / OpenSUSE Information below. UEFI Support.
SUSE Linux Enterprise Server 12 SP3 YES 2A 03.02.00 build 1. See important SLES / OpenSUSE Information below. UEFI Support.
SUSE Linux Enterprise Server 12 SP2 YES 2A 03.01.03 build 6. See important SLES / OpenSUSE Information below. UEFI Support in 03.02.00 and later.
SUSE Linux Enterprise Server 12 SP1 YES 2A 03.01.03 build 2. See important SLES / OpenSUSE Information below.
SUSE Linux Enterprise Server 12 YES 2A 03.01.03 build 1. See important SLES / OpenSUSE Information below.
SUSE Linux Enterprise Server 11 SP4 YES 1 03.01.03 build 2. BackupEDGE enhanced to support Linux 3.x kernel in SP3. RecoverEDGE enhanced to include support lack of RAMDISK support in SP2 and later. Boot from CD or SharpDrive. PXE booting not supported. OES (Open Enterprise Server) is not supported. See SLES11 install note below.
SUSE Linux Enterprise Server 11 SP3 YES 1 03.00.06 build 1. BackupEDGE enhanced to support Linux 3.x kernel in SP3. RecoverEDGE enhanced to include support lack of RAMDISK support in SP2 and later. Boot from CD or SharpDrive. PXE booting not supported. OES (Open Enterprise Server) is not supported. See SLES11 install note below.
SUSE Linux Enterprise Server 11
Including SP2
YES 1 03.00.05 build 3. BackupEDGE enhanced to support Linux 3.x kernel in SP2. RecoverEDGE enhanced to include support lack of RAMDISK support in SP2. Boot from CD only. SharpDrive not supported until 03.00.06. OES (Open Enterprise Server) is not supported. See SLES11 install note below.
SUSE Linux Enterprise Server 10 YES 2 03.00.05 build 3.
OES (Open Enterprise Server) is not supported.
openSUSE LEAP 15.0 YES 2A 03.02.01 build 4. See important SLES / OpenSUSE Information below. UEFI Support.
openSUSE LEAP 42.3 YES 2A 03.02.00 build 1. See important SLES / OpenSUSE Information below. UEFI Support in 03.02.00 and later.
openSUSE LEAP 42.2 YES 2A 03.01.05 build 2. See important SLES / OpenSUSE Information below. UEFI Support in 03.02.00 and later.
openSUSE LEAP 42.1 YES 2A 03.01.03 build 6. See important SLES / OpenSUSE Information below.
openSUSE 13.2 YES 2A 03.01.03 build 1. See important SLES / OpenSUSE Information below.
openSUSE 13.1 YES 2A 03.01.03 build 1. See important SLES / OpenSUSE Information below.
openSUSE 12.3 YES 2 03.00.05 build 5.
openSUSE 12.2 YES 2 03.00.05 build 5.
openSUSE 12.1 YES 2 03.00.05 build 3. RecoverEDGE enhanced to work without kernel RAMDISK support.
openSUSE 11.4 YES 2 03.00.05 build 3. Must upgrade GRUB to latest.
openSUSE 11 through 11.3 YES 2 03.00.05 build 3.
openSUSE 10.3 YES 2 03.00.05 build 3.
openSUSE 10.2 YES 2 03.00.05 build 3.
Newer Releases of Distributions Listed Above YES 3 03.00.05 build 3. BackupEDGE will generally run on newer releases of tested and supported platforms. RecoverEDGE may or may not work, but is not supported until we have completed a testing protocol. It is possible to update a supported platform to a release we have not yet tested and move from Support Level 1 or 2 to Support Level 3 status.
Distributions Missing Specific Features NO 5 Operating system or kernel releases missing specific features required by BackupEDGE are NOT supported. For example, releases which do not have /proc/scsi/scsi support cannot be used.

SLES / OpenSUSE Information

SUSE Enterprise Linux Server 15 / 12 / OpenSUSE / Leap

SLES 15, SLES 12 and OpenSUSE / Leap must be installed without BTRFS, LVM2 or MD in order to be compatible with RecoverEDGE.

See the UEFI Support Tables for UEFI support information.

OpenSUSE / Leap

Boot loader MUST be installed on the MBR (Master Boot Record) under GPT if not under UEFI.

SUSE Enterprise Linux Server 11 with SP2 (and later)

SLES 11 SP2 is a hybrid of Linux 2.x and Linux 3.x kernels and libraries. Users who have not yet installed BackupEDGE on SLES 11 SP2 should install our 03.00.05 or later product designed for 3.x kernels. Users who have previously installed an older 2.x kernel-based release of BackupEDGE 3.x should install (update/upgrade) using 03.00.05 or later product designed for 2.x kernels and ignore the kernel warning. Users who have previously installed an older 3.x kernel-based release of BackupEDGE 3.x should install (update/upgrade) using 03.00.05 or later product designed for 3.x kernels. RecoverEDGE can currently be booted from CD only. SharpDrive functions as normal but is not bootable for disaster recovery. PXE booting is not yet supported. OBDR is not yet supported.

RAID Types

  • RecoverEDGE currently supports true hardware RAID on most platforms.
  • MD RAID (software RAID) is supported in 03.00.05 build 3 or later under Red Hat Enterprise Linux 6 and later and CentOS 6 and later.
  • MD RAID may be configured at any level, for any number of hard drives. Spare drives are not currently supported.
  • DMRAID is not supported.

Auto Updaters
In many cases, if you run the operating system auto updater, such as "zypper", you'll end up with the equivalent of an entirely new release, which may not yet be supported by your current BackupEDGE release. Make sure that:

  • you match and update BackupEDGE releases to those compatible with your Linux release.
  • you re-create your RecoverEDGE media or ISO images.

In some instances attempting to re-create RecoverEDGE images may fail after an operating system upgrade. Before calling technical support, download and update / upgrade to the latest BackupEDGE release listed as having support for your updated operating system release.

Bare Metal Disaster Recover
RecoverEDGE releases prior to 03.02.00 supported BIOS mode only. See the UEFI Support Tables for UEFI support information.

Trusted Boot is not currently supported. Operating systems with Support Level 1 or Support Level 2 automatically become Support Level 3 when using Trusted Boot.

RecoverEDGE releases prior to 03.01.04 supported FDISK partitions only. See our GPT Support Table for a list of operating systems currently supporting GPT in RecoverEDGE.

RecoverEDGE bare metal disaster recovery currently supports the LVM2 volume manager under 2.6 and later kernels for backup and disaster recovery.

IPV6 networking is not supported; only IPV4.

Bare metal disaster recovery, i.e. RecoverEDGE, requires an intimate knowledge of the base Linux operating system involved, the vendor supporting the operating system, and the updates and changes the vendor makes. Only authorized updates from the vendor relating to kernel and storage issues can be supported. For example, if you were to install Ubuntu Linux, then download the latest and greatest kernel from www.kernel.org and install it, two things would occur. One, you are no longer really running Ubuntu Linux, and two, it is unlikely RecoverEDGE would still function. Please limit your updates to those provided by the vendor.

Kernel Switches and Updates outside of normal updaters.
BackupEDGE release are tested with standard operating system distributions and updates and normal security and application updates provided through updaters such as via "zypper". If you install a third-party kernel, or even a kernel from the OS vendor that was packaged and delivered outside the update / upgrade process, it won't have been tested and your product may no longer work with RecoverEDGE. If you choose to do this your license will be re-classified into Support Level 3.

Support Level Description
1 Fully Supported Product with Enhancements. See the table below for additional information about enhancements. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
2 Fully Supported Product. Full BackupEDGE and RecoverEDGE Support. RecoverEDGE supports standard (operating system default) boot loaders and LVM 2 in Linux 2.6 and later kernels. Support and Maintenance Subscriptions may be renewed or extended after the initial support period.
2A Fully Supported Product. Full BackupEDGE and RecoverEDGE Support. RecoverEDGE supports specific configurations, i.e. the operating system must be installed without BTRFS, LVM2, or MD in order to be compatible with RecoverEDGE. If not configured this way, product moves to Support Level 3.
3 Partially Supported Product. BackupEDGE is fully supported. RecoverEDGE is not supported, although it may function. No support calls or emails will be taken or responded to regarding RecoverEDGE for these products, only for BackupEDGE. Support and Maintenance Subscriptions may be renewed or extended after the initial support period. Installing a Support Level 1 or Support Level 2 product using UEFI mode automatically moves the product into this category.
4 Non-Supported Product - Installable. BackupEDGE may be installed / licensed / registered / activated for these platforms. Support and Maintenance Subscriptions may be renewed or extended after the initial support period for product update purposes only. However, no support of any kind will be given to these products.
5 Non-Supported Product - Not Installable. BackupEDGE may not be installed / licensed / registered / activated for these platforms. Even if activated inadvertently, no support of any kind will be given to these products. Support and Maintenance Subscriptions are not available.

Last Updated - 2018-07-24

 

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