Technical Support Pages

 

Title
When I attempt to change the Company or System/Node name, I receive a License Failure Message. What can I do?
Keywords
keywords that one might search on
Product Release(s)
03.01.0x and earlier.
Operating System(s)
All Supported
Problem Description
We've changed our company name and it then gives us a "License Failure Message" What can be done to correct this?
Cause
The license registration/activation keys are built on various fields in the registration form & system info. If any of these are modified after activation, your license is invalidated.
Solution
Be advised that BackupEDGE licenses are not transferable. It may also be required to send along with a new registration form a letter on Company Stationery certifying that the companies are the same and why the name change is occurring.

In addition, if your BackupEDGE license is no longer under a current Support and Maintenace Subscription; it will be required to either renew your Support and Maintenance Subscription or pay a re-activation fee.

For details, please contact our Sales Dept at (888) 257-3343 or sales@microlite.com.

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Last Updated - 2018/05/16

 

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