Technical Support Pages

 

Title
BackupEDGE hangs during installation.
Keywords
BackupEDGE lpstat hang lock install installation
Product Release(s)
BackupEDGE 01.00.02
Problem Description

When installing BackupEDGE, it hangs during the installation process.

Cause

BackupEDGE may be hanging while trying to autodetect your printers. This can happen with some network printers.

Solution
Start the installation, and get to the point where it freezes. Then, log in again and run:
ps -efa |grep lpstat
to get the process ID of the lpstat command. If there is a running lpstat command, kill it with:

kill PID  # replace PID with the ID found above in the ps -efa
then see if the installation has continued.

Get a printer-friendly version of this document

 

 

Last Updated - 2018/05/16

 

Top
MENU