Technical Support Pages

 

Title
The License Manager fails with "Edge Branding Failed"
Keywords
edge activate registration license manager branding failed
Product Release(s)
01.01.0x, 01.02.0x 02.0x 03.00.0
Operating System(s)
All Supported
Problem Description
I'm attempting to re-license my BackupEDGE but edge.activate fails with "EDGE Branding Failed"
Cause
Usual cause is a change in system name. The registration code is built on 3 user definable/accessible fields. System name, Product Serial Number and Company Name. If any of the above fields are changed, your activation will no longer work.

Solution
If your system name has changed, you may either return it to its original or register BackupEDGE with the new system name. This is done by running the command /usr/lib/edge/bin/edge.activate -r .

Then reprint the registration form after a new registration key is generated.

Once this form is printed, either fax the form to our registrations desk or email it to registration@microlite.com

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Last Updated - 2018/05/16

 

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