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Microlite BackupEDGE Technical Support

Title
My RecoverEDGE boot CD/DVD would hang while reading multiple disk archives.
Keywords
RecoverEDGE boot grub nodma Linux cd dvd boot media recovery
Product Release(s)
01.02.03 build 2
Operating System(s)
Linux (glibc 2.1)
Linux (glibc 2.0)
Linux (libc)
Problem Description
When booted to the RecoverEDGE cd or dvd, when attempting to list a multiple volume archive, the program will hang at then end of the first volume. This will render the keyboard inoperable.
Cause
If you've have added to my GRUB kernel line in /boot/grub/grub.conf "ide=nodma" and rebooted the server and it is disabling DMA on my hdc (CD-RW) device. If you've then made a RecoverEDGE CD and booted from the CD. But, RecoverEDGE did not use the "ide=nodma" setting because the listing of the CD volume still hung the server.
Solution
Log into our ftp server at ftp.microlite.com/pub/fixes, find the file named re2.ide. Download it to your Linux server, save it to /tmp. Then type:

cat /tmp/re2.ide >/usr/lib/edge/recover2/re2

Remake your boot media, boot to it, and attempt your listing again.

Notes
This upgrade will be included into the next release of BackupEDGE.
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Last Modified Tuesday, September 02, 2008
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