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Title
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Firewall problems with FTP Backups, I get the error 500 RE*T Not Understood
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Keywords
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BackupEDGE URL url0 SonicWall RE*T REST
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Product Release(s)
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03.00.03 02.03.01
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Operating System(s)
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All Supported
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Problem Description
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While attempting to initialize a url resource under BackupEDGE, I get an error saying 500 RE*T Not Understood.
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Cause
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We've found that the SonicWALL Gateway subsystem suppresses the use of the FTP 'REST' (restart) request to prevent the sectional retrieval and reassembly of potentially malicious content.
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Solution
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Override this setting in the SonicWALL by going to Security Services - Gateway Anti-Virus - and click "Configure Gateway AV Settings". Check "Enable FTP 'REST' requests with Gateway AV" and click on "OK".
Other firewall appliances may have similar options. Please consult your User's Guide.
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