MICROLITE CORPORATION
Technical Support Policy Microlite has made available many support procedures and documents
to assist you in the installation, set-up and successful administration of BackupEDGE.
There is a sophisticated on-line help feature in the program itself, multiple chapters in the print manual, and our website, which contains a tech support section that answers many frequently asked questions. In addition to the printed material, the following procedures apply for accessing our technical support specialists. Non-priority
E-mail support
is available at any time to anyone running BackupEDGE. Please include your
serial number an all relevant information, i.e. operating system version and patches, hardware being used, BackupEDGE release, etc. in any email support requests. PRE-SALES / EVALUATION PRODUCTS Those who have installed an evaluation copy of BackupEDGE are welcome to contact our support department for assistance in set-up and configuration of the product. Technicians can be accessed via e-mail at support@microlite.com. Our telephone support hours are 8:30 am
to 5 pm Uniited States Eastern Time. Telephone support is available for 60 days from the date of first contact for users running an evaluation program. Upon calling Microlite, please indicate that it is a Pre-Sales
situation. The receptionist will gather your information and you will be directed to a technician. In the event a technician is not available, your call will be returned as soon as possible. LICENSED PRODUCTS Those who have purchased a BackupEDGE
license will receive a package that includes a serial number. Please have that number available when contacting our support department. Technicians can be accessed via e-mail at support@microlite.com. Telephone support is available at no
charge for one year from the date the product is registered. If support is needed before registration, the time period will be one year from the date of first phone contact. Support after the first year can be purchased
from Microlite directly under the following guidelines:
- Support can be purchased on a subscription basis. The cost is $160.00
for one year. Payment can be made by sending a check to Microlite Corporation with the serial number and company name indicated or by using Visa, MasterCard or American Express. This subscription also entitles the end-user to free upgrades and enhancements as released by Microlite Corporation during the course of the agreement. This includes CD-ROM media and shipping within the continental US.
- Support can be purchased on an as-needed basis. The charge will be $160 per hour billable in 15 minute increments of $40.00. There will be a minimum of 15 minutes charged for each call. Payment can be made using
Visa, MasterCard or American Express.
AUTHORIZED RESELLERS Resellers who are registered with Microlite are entitled to
no charge technical support when calling on behalf of clients under a current support agreement. Please contact our support department at support@microlite.com. Telephone support is available between the hours of 8:30 am and 5:00 pm US Eastern time.Contact Microlite Technical Support at:
- 724-375-6711 (Phone) M-F 8:30am – 5pm EST
- 724-375-6908 (Fax)
support@microlite.com
* All prices are listed in US Dollars. |
